FAQ
What is Olivia Allison?
Olivia Allison is a women's clothing brand built around refined everyday essentials. Our collections are thoughtfully designed with longevity in mind — focusing on effortless comfort, lasting quality, and timeless style over fleeting trends. Each piece is created to move seamlessly with real life.
Do you offer complimentary shipping?
Yes. All orders ship free, with no minimum spend required. The price you see at checkout is the final price — no hidden fees.
When will my order ship?
Orders are usually processed within 1–2 business days. Standard delivery typically takes 3–10 business days, depending on your location. Most customers receive their orders within 4–12 business days total. Tracking details are sent as soon as your order ships.
Where do you ship?
Olivia Allison ships to the United Kingdom, United States, Canada, and Australia. This allows us to maintain consistent delivery times and service quality across all regions. Any future expansion will be clearly announced.
What currencies do you accept?We support GBP (£), USD (), and AUD (A$). Your checkout will automatically reflect the currency based on your location.
What is your return policy?
If something doesn't feel right, you may request a return within 30 days of delivery, regardless of where you're located. Simply contact us at hello@oliviaallison.com, and we'll guide you through the next steps.
How long do refunds take to process?
Approved refunds are typically issued within 7 business days. Please note that your bank or payment provider may take additional time to post the funds to your account. Refunds are issued in the original currency of your purchase.
Do you offer exchanges?
Yes. If you'd like to exchange an item, reach out to us at hello@oliviaallison.com, and we'll help you find the best available option.
Is my personal information safe?
Absolutely. Olivia Allison does not store sensitive payment information, and all purchases are processed through secure, encrypted systems designed to protect your data.
What if my order hasn't arrived yet?
Please start by checking the tracking link included in your shipping confirmation email. If your order hasn't arrived after the expected delivery window, contact us at hello@oliviaallison.com, and we'll investigate promptly.
What should I do if my item arrives damaged?
We're sorry if your order arrives in less-than-perfect condition. Please email hello@oliviaallison.com with a short description and photos if possible. We'll arrange a replacement or issue a full refund — whichever you prefer.
Can I update or cancel my order?
If your order hasn't shipped yet, we may be able to make changes or cancel it. Contact us as soon as possible after placing your order, and we'll do our best to help.
Still have questions?
We're always here to help. Reach out to us at hello@oliviaallison.com or call us at +1 929 248 4153, and our team will be happy to assist.